Help posts in: Manage Your Account
- How can I change my profile image? Go to Your Profile from the top dropdown menu
Change your image
Click Save changes
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Should you need more help or assistance with your Brandox account, please contact us directly at [email protected]. We'll answer you as soon as possible.
- How can I make my brand page public? If you want your brand page public and accessible to anyone who has the URL, follow these steps:
Go to Your Brand Pages from the top dropdown menu
Find the brand page you want to update, go to Page settings
Choose "Public: Page is open for everyone"
Click Save changes
If you want to go back later and make your page only accessible to logged-in users, repeat the steps above and select "Private: Page is only open for users with access".
Please note: Making your brand page public removes the ability to hide sections from certain users.
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Should you need more help or assistance with your Brandox account, please contact us directly at [email protected]. We'll answer you as soon as possible.
- How can I move a brand page to another subscription? You can move a brand page to another Brandox subscription if you are a subscription admin for both subscriptions.
Go to Your Subscriptions from the top dropdown menu
Go to Settings from the dropdown next to the subscription
Scroll down to "Brand pages in this subscription"
Click the gray "Move" button
From the modal you can select any other subscription where you are an admin, and which has slots left for the brand page. Standard subscriptions can have one brand page, Pro subscriptions can have 10 brand pages, Enterprise subscriptions can unlimited brand pages.
- How can I add admins to a subscription?add user, Go to Your Subscriptions from the top dropdown menu
Go to Settings from the dropdown next to the subscription
Scroll down to “Account admins”
Click Add new user to add a new admin
(Note that you need to be a subscription admin to add admins to a subscription.)
- How can I delete a brand page? Go to Your Subscriptions from the top dropdown menu
Go to Settings from the dropdown next to the subscription
Scroll down to “Brand pages in this subscription”
Click the “Remove” button
- Issues validating an account If you are having trouble validating your account, please contact our support team and we will help you - [email protected]
- How can I create a new brand page? There are two ways to create a new brand page. You either create the page from the My Brand Pages-page or from one of your subscription page.
From the My Brand pages-page
Go to Your Brand Pages
Click Create new brand page
Select what subscription you want to add the brand page to. If you have no subscription with free brand page slots, you have the option to create a new subscription
From a subscription page
Go to Your Subscriptions and find the subscription you want to add the brand page to
Go to Settings
Scroll down to the "Brand pages in this subscription" section
Click Add new brand page
- How can I change password?new password, set password Go to Your Profile from the top drop down menu
Scroll down to the section labeled "Security"
Set your new password
- How can I set the name for my user? Go to Your Profile from the top drop down menu
Set your new name
- How can I reset my password?password, lost password, new password, recover password If you have lost your password, go to your login page and click "Forgot Password?"
You will be guided through the steps to retrieve your password.
If you encounter any issues with this process, contact our team at [email protected].
- How can I add or update an email address? Go to Your Profile from the top drop down menu
Scroll down to the section labeled “Email”
Add your new email
A verification link will be sent to the new email address. Once your email has been verified, you can use it with your Brandox account.
You can connect multiple emails to your Brandox user account.
- How can I customize the brand page URL? Set your desired URL when you first set up a new brand page. You cannot change the URL on your own once it is set.
If you want to change your URL, please contact our support team at [email protected].
All brand pages follow the format https://www.brandox.com/yourbrand.
Custom domain/CNAME
(Pro/Enterprise only)
Since 2022 we offer a CNAME functionality for our Pro/Enterprise customers. To set up a custom domain for your brand page:
Go to Your Brand Pages from the top dropdown menu
Find the brand page you want to set up a custom domain to and go to Page settings
Scroll down to CNAME/White label settings
Update the CNAME value for the sub domain from your DNS settings.
(Here is what that can look like from Cloudflare:)
Insert the subdomain you have added the CNAME value for and click Save.
You might need to wait a couple of minutes before these changes kick in, but after a while your brand page should be accessible from your own domain.
