Issues validating an account

If you are having trouble validating your account, please contact our support team and we will help you – [email protected]

Billing and Plans

Can I have an invoice to make my payment? Sorry, at the moment we only accept card payments. - - - - - Should you need more help or assistance with your Brandox account, please contact us directly at [email protected]. We'll answer you as soon as possible.
How can I update credit card details? If you'd like to update your credit card details or other payment information: Go to Your Subscriptions from the top dropdown menu Find the subscription you want to update Go to Billing and scroll down to Payment details
How do I find my invoices? You can find all the invoices for your subscription in the Billing area. Follow these steps: Go to Your Subscriptions from the top dropdown menu Go to Billing from the dropdown next to the subscription Scroll down to Billing history You can print or download all invoices from this area.
How do I upgrade my plan? Only subscription admins can change a Brandox plan. To change your plan: Go to Your Subscriptions from the top dropdown menu Find the subscription you want to upgrade in the list Go to Plan Select the plan that matches your needs Double-check your credit card details are accurate in the Billing tab If you encounter issues with this process, contact us at [email protected].
What are accepted forms of payment for Brandox? Presently, Brandox can only accept payment via Visa, Mastercard, or American Express credit cards. We do not accept bank transfers or money orders.
How do I cancel my subscription? We're sorry to see you go! If you have chosen to cancel your Brandox subscription you can easily do so by following these steps: Go to Your Subscriptions from the top dropdown menu Find the subscription you want to cancel in the list Go to Plan Scroll down to Cancel subscription Please note that we do not offer refunds if you have already been charged for the next pay period. Review our Terms of Service for more on this. However, if you would like to speak to one of our representatives about this, contact us at [email protected].

Brand page analytics

Content Blocks

Free trial

General Questions

Manage Your Account

Manage Your Subscription

Managing Assets

Organizing and Uploading

Referral Program

Tips and Tricks

User Access and Collaboration

User groups

brandox.com > FAQ Items > Manage Your Account > Issues validating an account

About

Features

Pricing

Support

Help & Support

Media

Newsfeed

Brand page

Brandox is a brand asset portal that lets you organize and share graphic elements in an easy, controlled and professional way.

Produced in Sweden by advertising industry veterans. Brandox is made by marketers, for marketers.